Warranty and Return Policy
Any shipments refused upon delivery and returned to sender will be charged a 15% restocking fee. Any lost or stolen items and items damaged due to reasons not covered under warranty cannot be accepted back for refund under our Money Back Guarantee.
NOTE: This guarantee only applies to orders placed on ShotKam’s webstore at eu.shotkam.com.
* Associated shipping fees are not refundable.
How to Return for Refund: Request a Return Authorization Form by emailing Support@shotkam.com or messaging us through our Contact Us website form.
Two (2) Year Warranty:
If any technical issue arises within two years of purchase, we will repair or replace your camera free of charge. The warranty is non-transferable and remains solely with the original buyer. It does not transfer if the camera is sold to a new buyer. The warranty will start from the delivery date and does not restart in the event of any repairs or replacements.
In addition to the "Warranty Details" below, ShotKam may restrict warranty services when damage is caused by abnormal usage or water damage. This warranty explicitly excludes coverage for cameras under the following circumstances:
- Disassembly, including the removal of the front lens piece or the back colored lock ring.
- Alteration, repair, or modification.
- Water damage from moisture, accidental submersion, exposure due to back-cap removal, or similar incidents.
- Damage or destruction to the components due to accidents, intentional acts, recklessness, or negligence. This includes damage to the USB charging port or power control button which results from excessive force.
Warranty Details:
Do not attempt to repair or modify the ShotKam Camera yourself. Disassembling the ShotKam Camera will void your warranty. This includes removing the front lens or the colored metal ring that securely keeps the PCB inside the metal tubing. The only removable piece is the rear screw-on cap.
ShotKam LLC (“Manufacturer”) warrants to the original buyer (“Purchaser”) that for 2 years from delivery date (“Warranty Period”) the ShotKam camera (excluding any third party software) and accessories (“Product”) will be free from defects in materials and workmanship when properly installed and used for its intended purpose and in its intended operating environment.
In the event of a defect, return the Product to the Manufacturer, but only after instructed to do so by Manufacturer. Email ShotKam LLC at support@shotkam.com for a Return Authorization Form. Purchaser shall ship and bear the cost of shipping the Product to Manufacturer, and Manufacturer shall bear the cost of shipping the Product back to Purchaser (after the completion of service under this limited warranty). Purchaser’s exclusive remedy and Manufacturer’s entire liability under this warranty will be for Manufacturer at its option to repair or replace the Product or refund purchase price less any rebates.
Manufacturer does not warrant against loss of any data (including data stored on Product returned to Manufacturer for service), and assumes no liability for such loss. Manufacturer does not warrant against barrel damage. Purchaser must ensure the bracket's rubber pads are flush against the barrel as this will avoid any marks on the barrel. Do not remove or bend the rubber pads on the mount.
Warnings and Disclaimer:
Purchaser assumes all liability, and as such releases Manufacturer from any liability, for any accident, injury, damage, death, loss, illegal activity or any other claim that may occur resulting from or during use of the Product, whether or not such use is foreseeable by Manufacturer.
Read all of the gun or bow manufacturer’s safety information and safety instructions before handling the gun or bow, installing the ShotKam, or using the ShotKam on a gun or bow. Read and apply all of their instructions before using the ShotKam camera to avoid injury. WARNING: Failure to follow these safety instructions could result in fire, electric shock, or other injury or damage.
Lithium-Ion Battery handling: The lithium-ion battery inside the ShotKam may present a hazard if mistreated. Do not disassemble, crush, or puncture the lithium-ion battery. Do not remove the battery. Do not expose the ShotKam to high temperatures (over 110F).To charge, only use the ShotKam USB Cable with a high-power USB port on a computer or other device which is compliant with the USB standards, or the ShotKam wall charger.
Disposal information: Do not dispose of either the ShotKam Camera or lithium-ion battery in a fire. Dispose of batteries in accordance with local laws and regulations. Correct disposal of this Product: This product should not be disposed of with other house-hold wastes throughout the EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources. To return your used device, please use proper return and collection systems or contact us at
shotkam.com/contact and we can take this product for environmentally safe recycling.
FCC Information: This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference
(2) This device must accept any interference received, including interference that may cause undesired operation.
Warning: Changes or modifications to this unit not expressly approved by party responsible for compliance could void the user’s authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and if not installed and used in accordance with instructions, it may cause harmful interference to radio communications. There is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of these measures:
• Reorient or relocate the receiving antenna.
• Increase separation between equipment and receiver.
• Connect the equipment to an outlet on a circuit different
from that to which the receiver is connected.
• Consult an experienced radio/TV technician for help.
Industry Canada: This Class B device meets all requirements of the Canadian Interference Causing Equipment Regulations.Cet appareil numerique de la classe B respecte toutes les exigences du Reglement sur le materiel broulleur du Canada.
Repairing or modifying: NEVER attempt to repair or modify the ShotKam Camera yourself.Disassembling a ShotKam will cause damage that is NOT covered under the warranty.The ShotKam does not contain any user replaceable parts.ShotKam LLC (“Manufacturer”) warrants to the original end user (“Purchaser”) that for the 1 year (“Warranty Period”), the ShotKam camcorder (excluding any third party software) and accessories (“Product”) will be free from defects in materials and workmanship when properly installed and used for its intended purpose and in its intended operating environment.
This warranty does NOT apply to any Product that has been either:
(a) Disassembled e.g front lens or rear lock ring removed
(b) Altered, repaired or modified
(c) Damaged or destroyed by accidents or similar events or by any intentional, reckless or negligent acts or omissions of any party. This includes the USB charging port or control button.
ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE DURATION OF THE APPLICABLE EXPRESS WARRANTY.ALL OTHER EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF NON-INFRINGEMENT, ARE DISCLAIMED.
Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to Purchaser. This warranty gives Purchaser specific legal rights, and Purchaser may also have other rights which vary by jurisdiction.
All third-party software provided with the Product is provided “As is." Purchaser assumes the entire risk as to the quality, performance, accuracy and effect of such software, and should it prove defective, Purchaser, and not Manufacturer, assumes the entire cost of all necessary servicing or repair.
TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT WILL MANUFACTURER BE LIABLE FOR ANY LOST DATA, REVENUE OR PROFIT, OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES, HOWEVER CAUSED REGARDLESS OF THE THEORY OF LIABILITY, ARISING OUT OF OR RELATED TO THE USE OF OR INABILITY TO USE THE PRODUCT, EVEN IF MANUFACTURER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.IN NO EVENT WILL MANUFACTURER’S LIABILITY EXCEED THE AMOUNT PAID BY PURCHASER FOR THE PRODUCT.
The foregoing limitations will apply even if any warranty or remedy provided under this Agreement fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to Purchaser.
All purchasers, users, and any or all parties involved or engaging in the use of ShotKam LLC (“ShotKam”) products agree to the following:
ShotKam does not promote or endorse high risk, careless and/or dangerous activities and is not responsible for any injury during use of the ShotKam camera.
The firearm or bow manufacturer’s operating and safety instructions should be followed at all times. ShotKam is not liable for any use or misuse of firearms or bows.
ShotKam’s primary purpose is recording legal activities as defined by local authorities and ShotKam is not liable for any use or misuse.
All trademarks and registered trademarks mentioned herein are recognized as the property of their respective holders. ShotKam is a product of ShotKam LLC in Boca Raton, Florida.
The ShotKam product is covered by one or more of the following US patents: 8908045, 9267761, 9546846, 10141552, D835748. Several patents pending. All rights reserved.
