Recently I had to send my well used 4 year old Gen 4 in for repair of an erratic ON/OFF switch. Nothing Could Have Been Easier! Shotkam sent me an order number. I mailed the camera. Two days later it was fixed, and the camera was back in my hands exactly one week after I mailed it to them!
Unfortunately, there was a mix up in shipping and the wrong camera came back. I called the Boca service center and within an hour a SHOTKAM employee delivered the right camera to me at my home in Boynton Bch. ... with a nice collection of SHOTKAM SWAG!
Truly an AMAZING Company to do business with!