What is your return policy?
Can I return my ShotKam if I'm not satisfied?
Yes, every ShotKam purchased directly from eu.shotkam.com and shipped within the EU comes with a 30-Day Money Back Guarantee. If you're not 100% satisfied, simply email support@shotkam.com within 30 days of purchase, and we'll send you return instructions for a full refund.
Please note:
- Return shipping is paid by the customer, and original shipping fees are non-refundable.
- If you refuse delivery and the package is returned to us, a 15% restocking fee applies.
- All accessories (mounts, spare parts and merchandise) are final sale and cannot be returned or exchanged.
- Lost, stolen, or damaged units are not covered under warranty and are not eligible for a refund.
Holiday Gift Guarantee: Orders placed on or after 1 November 2026 qualify for an extended return period through 31 January 2027, giving you extra time to shop for holiday gifts with confidence!
Does my ShotKam come with a warranty?
Yes, every ShotKam includes a 2-Year Warranty. If you experience any issue within two years of purchase, our customer support team is here to help!
Speak directly with a real person via email, live chat, or phone. Contact our Customer Support Team >
The warranty is non-transferable and applies only to the original purchaser of a ShotKam purchased directly from eu.shotkam.com.
